Privacy Policy

1. Introduction

Legal Lumo (operated by Papaya Solutions LLP) ("we," "our," or "us") respects your privacy and is committed to protecting personal data entrusted to us. This Privacy Policy explains how we collect, use, disclose, store, and safeguard information when you access or use our website, platform, and related services. This policy is framed in accordance with applicable Indian laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDP Act).

2. Information We Collect

2.1 Information You Provide

We may collect personal data that you voluntarily provide, including:

• Name, email address, phone number, and other contact details
• Organization or company information
• Account registration details, login credentials, and preferences
• Billing and payment-related information (processed via authorized payment partners)

2.2 Automatically Collected Information

When you use our platform, certain information may be collected automatically, such as:

• IP address, device identifiers, and operating system details
• Browser type and version
• Pages accessed, time spent, and navigation patterns
• Search queries, filters applied, and platform interactions

3. Purpose of Data Processing

We process personal data only for lawful and legitimate purposes, including to:

• Provide, operate, and maintain the Legal Lumo platform
• Enable trademark search, monitoring, analytics, and reporting features
• Process subscriptions, payments, and account-related activities
• Communicate service updates, security notices, and support responses
• Analyze platform usage to improve performance, reliability, and user experience
• Detect, prevent, and address security, fraud, or technical issues
• Comply with applicable legal and regulatory obligations

4. Data Sharing and Disclosure

Legal Lumo does not sell or commercially exploit personal data. Information may be disclosed only in the following circumstances:

• With your consent or as instructed by you
• To comply with applicable laws, regulations, or judicial orders
• To protect the rights, security, or integrity of Legal Lumo, its users, or the public
• With trusted service providers and technology partners engaged under confidentiality and data protection obligations
• As part of a corporate restructuring, merger, or asset transfer, subject to lawful safeguards

5. Data Security

We employ reasonable technical and organizational safeguards to protect personal data against unauthorized access, misuse, alteration, or disclosure. While we follow industry-standard security practices, no electronic transmission or storage method can be guaranteed as completely secure.

6. Your Rights

Subject to applicable law, including the DPDP Act, 2023, you may exercise the following rights:

• Request access to personal data held about you
• Seek correction of inaccurate or outdated information
• Request deletion of personal data, where legally permissible
• Withdraw consent for specific processing activities
• Submit grievances or complaints to the Data Protection Board of India

Requests may be subject to identity verification and statutory limitations.

7. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes stated in this Privacy Policy or to meet legal, regulatory, or contractual requirements.

8. Cookies and Similar Technologies

We use cookies and comparable technologies to enhance platform functionality, analyze usage, and improve performance. You may control or disable cookies through your browser settings; however, certain features may be affected.

9. Third-Party Websites

Our platform may contain links to external websites or services operated by third parties. Legal Lumo is not responsible for the privacy practices or content of such third-party platforms. Users are encouraged to review their respective privacy policies.

10. Children's Data

Legal Lumo's platform is intended for use by professionals and organizations. We do not knowingly collect or process personal data of individuals under 18 years of age.

11. Policy Updates

This Privacy Policy may be revised periodically to reflect changes in legal requirements or platform practices. Updates will be posted on this page with a revised "Last updated" date. Continued use of the platform constitutes acceptance of the updated policy.

12. Data Fiduciary & Contact Information

For the purposes of applicable data protection laws, including the DPDP Act, 2023, Legal Lumo, operated by Papaya Solutions LLP, acts as the Data Fiduciary.

For questions, requests, or concerns relating to this Privacy Policy or data protection practices, please contact:

Legal Lumo
Email: contact@legallumo.com